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Downloading Corrections and Clarifications

Steven Eisenberg
L.K. McLean Associates, P.C.
Downloading Corrections and Clarifications was posted on February 1st, 2013 at 4:03 PM EST

Having troble opening/downloading correction files. Message pops up saying that files are damages and can't be repaired. Can new files be uploaded to the website?

Paul Ryus
Kittelson & Associates, Inc.
RE: Downloading Corrections and Clarifications was posted on February 6th, 2013 at 6:24 AM EST

A few people have reported problems downloading PDFs from the website. This seems to manifest itself either as (1) the web browser acts like it's downloading the PDF but then stops, or (2) a message appears that the "file is damaged and cannot be repaired".

We've looked into the issue and it appears to be a problem at the user end, rather than with the HCM website or the files. Some possible solutions include the following. (These instructions assume one is using Internet Explorer, which most site visitors use, but other browsers have similar functions.)

1. (Workaround) Right-click on the link and choose “Save Target as…” from the menu that appears, then use Adobe Reader or Adobe Acrobat to open the saved file from your computer.

2. (Possible fix) Clear out the Temporary Internet Files folder. In Internet Explorer, select the Tools menu, then Internet Options, then the Advanced tab, then scroll down to the security section of the list and check the box marked “Empty Temporary Internet Files when browser is closed”. Close Internet Explorer, then reopen it and try the links again. When the Temporary Internet Files directory gets close to the maximum amount of space allocated for it, one can open small PDF files, but not large ones. If the file being downloaded exceeds the remaining space available for temporary files, the browser may try to open the partially saved file, resulting in an error message or the window closing. (If you have admin rights to your computer, you can also go to Windows Explorer, right-click your hard drive, choose “Properties”, click the “Disk Cleanup” button, and include “Temporary Internet Files” as part of the files to clean up.)

3. (Possible fix) Make sure the latest version of Adobe Reader and its browser plug-in are installed. You can get it at http://get.adobe.com/reader/. Although the PDF files on the website are compatible with all versions of Acrobat released since 2005, it’s possible that an issue with the specific version of the Adobe plug-in installed on a computer can cause problems.

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