The zip file "TCRP Report 100: Transit Capacity and Quality of Service Manual, 2nd Edition" is invalid and cannot be opened.

The system hosting the HCM 2010 website seems to mangle zip files so that they can't be opened with Windows-based programs (they do open OK in the Macintosh OS). Until the problem is solved, the link has been changed to point to a TRB website where the individual TCQSM chapters and spreadsheets can be downloaded.

Dear Mr./Mrs.;

The transportation engineering section at our university has bought an original (hard copy) HCM 2010 recently. This section is directed by Prof. Saffarzadeh and Prof. Mamdouhi (registered members of TRB). The last version is being taught this semester and students need to access volume 4 for the final exam. Unfortunately we couldn't find the paper inserted into the box (as your website said) when we borrowed the book from the library! We couldn't find anything in the volumes either. We would appreciate it if you help us find it. The books' ISBN are as follows:

cover box: 978-0-309-16077-3
volume1: 978-0-309-16078-0
volume2: 978-0-309-16079-7
volume3: 978-0-309-16080-3

best regards